FAQ
🎨 Silly Farm FAQ
Where can I buy your products?
You can shop directly on our website at sillyfarm.com! We also partner with international retailers to make our products more accessible worldwide.
Need help finding a local retailer? Email us at info@sillyfarm.com
Can I shop in person?
We currently don’t have a showroom, but local customers are welcome to order online and pick up in person at our South Florida headquarters. Just choose “local pickup” at checkout, and we’ll let you know when your order is ready!
📍 Pickup Location:
11870 W. State Rd 84, Suite C5
Davie, FL 33325
Do you sell to the public?
Yes! Everyone is welcome to shop with us — professionals, hobbyists, and beginners alike.
Do you offer custom bundles?
Yes! You can Build Your Own Palette with select brands directly on our website. It's a great way to create the perfect kit for your needs. Look for the “Build Your Own Palette” option on eligible product pages.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery time depends on your location and the shipping method you select at checkout. We also offer expedited shipping options.
Do you accept returns or exchanges?
We want you to love your order! Please check out our Return Policy for full details on what items are eligible for returns or exchanges.
Are your products safe for kids?
Yes — most of our products are cosmetic-grade and skin-safe. However, we always recommend performing a patch test first and avoiding use on irritated or broken skin. For little ones under 3 years old, we suggest extra caution.
Do you sell UV/neon face paints?
Due to updated MoCRA regulations and evolving FDA guidelines, we no longer carry UV or neon pigments. While these paints have been widely used in the industry, current U.S. cosmetic laws require additional testing and labeling standards that neon pigments do not meet.
At Silly Farm, we prioritize safety and compliance, which is why we’ve chosen to remove these products from our lineup for now.
How much paint do I need to cover a full body?
This depends on the size of the model and the design. As a general guide:
- 1–2 45gm water-activated cakes can cover a full body
- One 4oz bottle of airbrush paint is also sufficient for full-body coverage
How do I use my FABAtv gift card?
At checkout, choose "Gift Certificate" as your payment method (not a promo code). Enter your gift card number during Step 5. If your total exceeds the card balance, you can pay the rest with a credit card or PayPal.
🧑🎨 Learning with Silly Farm
Are there any classes I can attend?
Yes! Silly Heather teaches face painting around the world — you can follow her schedule at PaintPal.com.
Want to learn from home? Our streaming platform FABATV.com offers unlimited access to hundreds of tutorials for face and body artists of all levels.
🛍️ Business & Wholesale
Do you offer wholesale accounts?
We sure do! If you own a business and want to carry Silly Farm products, email us at info@sillyfarm.com to apply.
Do you offer professional discounts?
Since most of our customers are professional artists, we do not offer separate pro discounts — but we run promotions, send out coupon codes, and include freebies often! Join our newsletter to stay updated.
Can I use my rewards points with other offers or sale items?
Rewards points cannot be combined with other promotions, discounts, or sale items. They are treated as a standalone offer.
Please note: Sales and discounts are not retroactive, and we’re unable to apply offers to past orders.
🎭 Work With Us
I’m a face painter or performer — can I work with Silly Farm?
Yes! Our sister company, My Fab Events, is an event agency that books performers for parties and corporate events across Florida. We’re always excited to meet talented new artists, face painters, balloon twisters, stilt walkers, and more.
Interested in joining our team? Email sandra@myfabevents.com with your info, experience, and samples of your work.
