Returns & Exchanges

🔁 Returns & Exchanges

At Silly Farm, we want you to love every item you order. If something arrives damaged, incorrect, or defective, we’ll do our best to make it right.

⚠️ Important Notice: Face Paints & Certain Items Are Non-Returnable

Due to health, safety, and hygiene standards, face and body paints cannot be returned or exchanged, even if unopened.
Other non-returnable items include glitters, prosthetics, wigs, and custom-made products.
👉 See the full list below before requesting a return.
If you’re unsure about an item, email us at info@sillyfarm.com — we’re happy to help before you order.

✅ How Returns & Exchanges Work

To request a return or exchange:

All returns must be authorized before sending items back.
Products must be unused, undamaged, and in their original packaging.
Silly Farm reserves the right to refuse any return that does not meet these conditions.

📧 Email info@sillyfarm.com with your order number and details to request a Return Authorization Code (RAC).

📦 If Your Order Arrives Damaged

If your package or product is damaged in transit:

Save the box and all packaging — this is required for carrier insurance claims.
Take clear photos of the damage (both box and product).
Email photos and your order number to info@sillyfarm.com.

Our team will assist you in filing a claim and guide you through the next steps. Please do not discard the damaged items or packaging until we advise you.

🚫 Non-Returnable Items

The following items cannot be returned or exchanged, even if unused:

Face and body paints
Airbrush systems
Berets, caps, hats
Books, CDs, DVDs
Craft 'n Go paint stations
Loose glitters, prosthetics, noses, makeup
Used practice heads or practice pads
Nipple covers, wigs (including wig caps)

Custom-made items, including:

Cases
Costumes
Stencils
Rainbow Cakes
Arty Cakes

💵 Shipping Fees & Refunds

Shipping fees are non-refundable, as they are paid directly to the carrier.
Customers are responsible for return shipping costs.
Approved refunds include the product price and sales tax, minus a 20% restocking fee.
Refunds are processed within 5 business days of return approval.

⏱️ Return Timeline

Items must be returned within 5 days of receiving your Return Authorization Code.
Returns will not be accepted after 14 days from the authorization date.