Returns & Exchanges
🔁 Returns & Exchanges
At Silly Farm, we want you to love every item you order. If something arrives damaged, incorrect, or defective, we’ll do our best to make it right.
⚠️ Important Notice: Face Paints & Certain Items Are Non-Returnable
Due to health, safety, and hygiene standards, face and body paints cannot be returned or exchanged, even if unopened.
Other non-returnable items include glitters, prosthetics, wigs, and custom-made products.
👉 See the full list below before requesting a return.
If you’re unsure about an item, email us at info@sillyfarm.com — we’re happy to help before you order.
✅ How Returns & Exchanges Work
To request a return or exchange:
- All returns must be authorized before sending items back.
- Products must be unused, undamaged, and in their original packaging.
- Silly Farm reserves the right to refuse any return that does not meet these conditions.
📧 Email info@sillyfarm.com with your order number and details to request a Return Authorization Code (RAC).
📦 If Your Order Arrives Damaged
If your package or product is damaged in transit:
- Save the box and all packaging — this is required for carrier insurance claims.
- Take clear photos of the damage (both box and product).
- Email photos and your order number to info@sillyfarm.com.
Our team will assist you in filing a claim and guide you through the next steps. Please do not discard the damaged items or packaging until we advise you.
🚫 Non-Returnable Items
The following items cannot be returned or exchanged, even if unused:
- Face and body paints
- Airbrush systems
- Berets, caps, hats
- Books, CDs, DVDs
- Craft 'n Go paint stations
- Loose glitters, prosthetics, noses, makeup
- Used practice heads or practice pads
- Nipple covers, wigs (including wig caps)
Custom-made items, including:
- Cases
- Costumes
- Stencils
- Rainbow Cakes
- Arty Cakes
💵 Shipping Fees & Refunds
- Shipping fees are non-refundable, as they are paid directly to the carrier.
- Customers are responsible for return shipping costs.
- Approved refunds include the product price and sales tax, minus a 20% restocking fee.
- Refunds are processed within 5 business days of return approval.
⏱️ Return Timeline
- Items must be returned within 5 days of receiving your Return Authorization Code.
- Returns will not be accepted after 14 days from the authorization date.
💬 Questions?
We’re happy to help.
📧 info@sillyfarm.com
📞 954-472-5000 (Monday–Friday, 9am–5pm EST)