At Silly Farm, we believe in 100% Customer Satisfaction. We want you to be happy with your purchase and experience with us. It is our goal to process and ship orders out within 24-48 business hours of the order being placed; However we do not process orders on weekends. Orders placed during the weekend will be processed on the next business day. Our processing hours are Monday-Friday 9:00am-2pm EST.
We will make every effort to meet your delivery needs. Please address all inquiries regarding time-sensitive orders to info@sillyfarm.com, or you may contact us through our live chat or call us toll-free at 866-871-9403.
The Silly Farm shipping department takes great pride in packing your orders. We use extra caution when shipping orders because we know that face paints can be fragile and want your box to arrive in great condition. If the product you received is wrong, not satisfactory, or otherwise defective, we are here to help you.
All returns and/or exchanges must be authorized and the product must be in it's original packaging and be unused and undamaged. Silly Farm Supplies Inc. reserves the right to refuse any return and/or exchange. If your item arrived damaged as a result of transit, be sure to save the damaged box for insurance claim purposes with the shipping company. We require photos for all items that arrived damaged.
To submit a return request please click here
Important: Due to liability restrictions and our dedication to maintain high quality and safe products, we cannot accept returns or exchanges on the following products: Books, CDs, DVDs, Face and Body Paints, Female and Male Covers, Glitters, Makeup, Clown Noses, and Prosthetics, including but not limited to, Body FX and Woochie.
Clearance and bargain bin items are FINAL SALE
Craft ‘n Paint Stations are non-returnable.
There are absolutely no returns or exchanges on special order and custom-made items, including but not limited to, banners, cases, stencils, rainbow cakes, and arty brush cakes.
